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| Troubleshooting DirectX
| Many games use a technology created by Microsoft (the maker of Windows) called DirectX. This technology is used to create rich graphics and sound effects for games and other multimedia programs that run on Windows.
| Sometimes certain hardware (video cards, for example) will not be completely compatible with DirectX, and this will cause games to crash (stop working correctly).
| While eGames cannot support your computer's hardware and its compatibility with DirectX, we can point you in the right direction.
| The first thing you should do is make sure you have DirectX properly installed. You can try to reinstall DirectX by clicking on the “Tools” link to the left, and clicking on the “Install DirectX” link. After it is finished installing, try running the game again.
| If that does not work, try these simple steps to determine your computer's level of compatibility with DirectX.

1. Double click on your My Computer icon.
2. Double click on your C:\ drive, then the Program Files folder, then the DirectX folder and then the Setup folder.
3. Double click on the Dxdiag icon.
4. This brings up the "DirectX Diagnostic Tool". This tool will provide you with information about how your computer interacts with DirectX. Click the "Help" button for complete instructions on how to use this tool. There is even a section on how to report problems directly to Microsoft.
5. The first page will display information about DirectX, as well as information about your computer system. Click the "Next Page" button to begin the tests.
6. The next page is called "DirectX Files". If there are any files associated with DirectX that are not functioning correctly, they will be listed in the "Notes" field at the bottom.
7. Click "Next Page" again to view the files for "DX Media Files" and "DirectX Drivers". Please note any errors reported in the "Notes" field.
8. Click "Next Page" again. On the Display page, you will find 2 buttons for "Test DirectDraw" and "Test Direct3D". Click each of these buttons and perform the tests as instructed.
9. Keep clicking "Next Page" until you have performed all the tests and viewed all the messages. By now you have probably been given some sort of error message or seen a note about files being "uncertified". You should click on the "Save all Information" button and save all this information to a text file.

| If you received any error messages, then that means you are having compatibility problems with DirectX on your PC. You should contact the manufacturer of the conflicting device for further assistance. Or if you are unsure of what piece of hardware is the problem, contact your PC manufacturer.
| Or you can visit Microsoft's online support page by clicking here. Just click on the DirectX Support Resources link for a complete online DirectX help resource guide and answers to all your DirectX questions by the creators of DirectX.